Data Deletion
Last updated: 1 July 2025
You can request deletion of your data from MAI in two ways.
1. Self-serve, inside MAI
Sign in to MAI, go to the channel connections screen, and disconnect the Facebook Page or Instagram account. This immediately revokes MAI's access to that channel at Meta and deletes the stored message content and connection data associated with it.
2. Manual request
Email privacy@mo-hr.ai with the name of the connected Facebook Page or Instagram account. We will process your request within 30 days of contacting us.
3. Removing MAI from Meta Business Suite
If you remove the MAI app's access from Meta Business Suite, that also triggers deletion of the associated stored data on our side.